FAQ

Do we have a licence?

Yes, we have a PfAW (permission for aerial work) from the UK CAA (civil aviation authority)
which means we can operate our DJI Phantom 4 in the United Kingdom for commercial
purposes. If you require we can supply a PDF copy of this.

Where can we fly?
There are 3 places we cannot fly:
– within 50m of any structure or person not under our control.
– within 150m of any congested area or open air assembly (concert etc).
– in classified airspace (we can check this on our special maps).
What do you define as ‘under your control’?
This is anything which cannot be expected to act under our instructions in the event of an
emergency. In the case of a sparse residential area, covering this could be as simple as
knocking on the door and telling the resident we are flying nearby.
What do you define as a ‘congested area’?
A congested area is defined by the CAA as ‘any area used extensively for commercial,
residential or recreational purposes’. In practice, this definition can be vague, and so we will
look at the area on several maps prior to the shoot to determine whether there is any specific
risks related to the flight, and if the area is congested to an extent that means we can’t fly
there
How high and how far can we go?
We can go up to 500m away horizontally, and 400 feet up vertically (controlled airspace starts
at 500 feet).
What type of camera does the drone have?
The drone has a fixed camera (you can’t change it). It is 4k or HD and can take 12 megapixel photographs.
Why isn’t the footage shaky?
The drone has a 3 axis gimbal which stabilises the cameras movement on all of its axis. This
means we get exceptionally smooth footage even if the drone itself is shaking.
What weather can’t you fly in?
We can’t fly in:

  • wind in excess of approximately 30 miles per hour, however, this varies depending on location however as wind can get stronger at higher altitudes or at different places in the UK.
  • wet weather.
  • temperatures below 10 degrees Celsius.
  • low visibility weather such as fog.
How safe is it?
As with any aircraft system, there is risks associated with it. We use the latest technology however to achieve a low risk factor. The drone has 4 cameras on board which are dedicated to detecting obstacles. This means if it’s about to fly into something it will stop itself from
hitting it. It also has a return to home function built in, in the event it loses connection with the pilot’s remote controller or the pilot becomes incapacitated, this function will be activated and it will return autonomously to where it took off. For some flights we will have two people present, a pilot and an observer. Having two people means that we can keep a look out for potential risks and have a safeguard in the event the pilot is incapacitated.
What happens if we have to cancel the flight?
We will check the weather the night before and postpone if it looks like a bad idea. If we arrive and it looks like we won’t be able to fly, we can either wait for the rest of the time we have booked to see if the situation gets better. Alternatively, we can re arrange at only the cost of the additional travel.

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